Banner Help & Training Resources
Access
For information on gaining access to Banner and other related components, click .
For the Data Access Policy, click here.
Support
All Administrative Systems staff support Banner and its related components. To report an issue or make a request, please submit a HelpDesk ticket . Select the area that is most appropriate.
There are three staff members that are dedicated to helping users of Administrative Banner. The Banner+ Support Specialists respond to issue and request tickets, assistent adminsitrative departments in making the best use of Banner, design local reports and processes to supplement those offered by Banner, and assistent in third-party integrations. Each of the Banner+ Support Specialists cover particular Banner systems and modules.
Banner+ Support Specialists
Areas |
Support Specialist |
Phone |
Email |
Admissions &
Advancement |
Darryl Kotanko |
(269) 471-6164 |
kotanko@andrews.edu |
Finance &
Human Resources |
Jennifer Janssen-Rogers |
(269) 471-6132 |
jjanssen@andrews.edu |
Student Academic &
Accounts Receivable/FinAid |
Eloy Wade |
(269) 471-3129 |
eloy@andrews.edu |
Distributed users needing assistance should first contact the applicable administrative office. If the administrative office needs support in resolving the issue, they can inititate the ticket and share it with the distributed user. For instance, budget managers seeking assistance with Vault Finance Reports or Finance Self-Service should first contact Financial Records; Advisors should first contact Academic Records.
Training
Resources
AU Developed
Ellucian Provided
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You must log in to see some of the documentation, page help from Banner Admin is available without logging in. To look at Banner specific documents, click .
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AU copies of the documentation on network drive
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Banner 9x Training materials: go to Z:\Banner Documentation\Train9x or \\apps1\apps\Banner\Train9x
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Banner 9x Documentation go to drive Z:\Banner Documentation\bdoc9x or \\apps1\apps\Banner\bdoc9x
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Ellucian Product Releases: Last 12 months | Upcoming
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User Groups
There are a variety of opprotunities to interact with Banner users at other institutions. User groups can be a valuable resource in problem solving, training, and benchmarking.
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is a cooperative community made of Ellucian employees and users. You can select the Forum(s) corresponding with your interests and set your email notifications. Be aware that Ellucian owns both Banner and Colleague. You can limit your forums and searches appropraitely.
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is the official yearly conference, filled with sessions led by Ellucian and user institutions.
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is made of Michigan institutions. Users work together to host an annual conference at a host institution.
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is a consortium for higher education, primarily focused on Ellucian customers; membership comes with attendance at the annual conference.